Did you receive a lupita collection product and want to return it? Sometimes things just don't work out. It happens!

We want you to love our collection as much as we do! If you aren’t entirely happy with your order, please request a return through our contact page. You have 30 days from the delivery date to request your return. 

Exchanges are possible if you want to select different sizes of the same product or for a product of the same value. You can also request Store Credit or just go ahead and use the 'Shop now' feature. Refunds will only be provided in case of damaged items.

Items must be unused and in their original condition, and labels and seals must not have been removed. Products that are returned incomplete, damaged, worn, or soiled, will not be taken back.

You'll need your order number, which you can find in your order confirmation email - it's a number that starts with # - and your name and email, which should be the same as the one you used to make your purchase.

Please make sure you exclusively use the prepaid label generated using our “easy returns” process. We will deduct the cost of the return from the exchange or refund we provide. We only process those returns that arrive at our warehouse directly, without any customs paperwork or payment from our side. In any case, we highly recommend always keeping the tracking information, as we may request it as proof of return. WE DO NOT REFUND SHIPPING COSTS IN ANY CASE.

If you need to return a product or have questions about the process you can get in touch and we'll give you a hand.